FAQ

WHAT COUNTRIES DO YOU SHIP TO?

  • We ship to Australia, Canada, United Kingdom, and the United States.

HOW MUCH IS SHIPPING?

  • Our shipping is free for all orders.

WHEN WILL I RECIEVE MY ORDER?/ HOW LONG IS THE SHIPPING TIME?

  • It takes 1-3 business days for us to ship your order(s) and 2-6 weeks for your order(s) to arrive at their destination. Please consider longer arrival times due to high demand and COVID-19 restrictions. Contact us only if you don't receive your order within 6 weeks.

HOW DO I TRACK MY ORDER?

  • Please use our Contact Us page and send us a message inquiring about the tracking of your order and we will email you back in 1-3 business about the status of your order.  

WHAT IS YOUR REFUND POLICY?

  • We only accept defective and broken items for refund or exchange.

WHAT IF MY CUMMY BEAR IS BROKEN?

  • Please contact us immediately if your toy is broken, we will examine the problem and issue a refund or an exchange.

CAN I CANCEL MY ORDER OR MAKE A CHANGE OF ADRESS?

  • We can cancel your order as long as it has not shipped. If you wish to change the address of your order, please cancel the previous/incorrect one and place a new order for the correct address. Payment(s) from the cancelled order will be returned to you in 3-5 business days.
  • If your order is shipped, we cannot cancel it. 

HOW CAN I CONTACT YOU?

DOES DONNCA CO. HAVE A STORE I CAN VISIT?

  • Unfortunately, we do not have a physical store, we operate solely online.